Word Cloud "Big Data"

Where to start on Big Data?

Big Data is the biggest buzzword today in the industry. Almost every data centric company is trying to figure out what Big Data means for them and how it can help them do better. The Boston Consulting Group does a fantastic job in this article to summarize Big Data and highlight key aspects.   After…

Demystifying Customer Management for Telecoms

Every mobile network operator today has a department within Marketing that is responsible for managing the customer base. The scope of work and names of such departments vary across organizations. Some of the common department names that also reveal the scope of work are; Customer Base Management (CBM), Customer Value Management (CVM), Customer Lifecycle Management…

Tablets

The Tablet Buying Guide

Back in April, 2010 when Apple launched the iPad, no one had a clue what to do with it! Today more than 140 million people around the world are using tablets for number of things. The tablet category is growing faster than laptops and desktops and is expected to surpass laptop shipments by 2016. It…

Nas Air FAIL

Nas Air: Worst Customer Experience

Let me start with some serious travel advice, NEVER FLY NAS AIR, especially when it’s the rush season. This is a personal account of the worst ever customer experience I have ever had. I will be updating it on daily basis until the issue is resolved. At the end of this post are the customer…

iphone-5-hero-600

iPhone 5: What Really Matters

After days of speculation and hype, finally came the moment when Apple unveiled iPhone 5 along with a new range of iPods and iOS 6 on 12th September. Being an apple enthusiast, I had expectations of a revolutionary product that would yet again re-define the phone industry. But obviously, no such revolutionary product was launched…

Nokia Lumia 920

NOKIA Lumia 920 and 820: A Strong Comeback!

On the morning of 5th September, Nokia and Microsoft unveiled Nokia Lumia 920 and 820 smartphones, the new flagship models running Windows Phone 8 operating system. Although the presentation wasn’t as epic as what we are used to seeing at Apple events, the phones however surpassed all expectations. I believe that these two models along…